Iberostar Quetzal(5-star hotel)

Iberostar Quetzal, Lote Hotelero Nº2, Paseo Xaman - Ha, Playacar, Playa del Carmen, Quintana Roo, Mexico
Accessible Room and balcony
Hotel check-in desk
Hotel dining space
Hotel dining area with spacious seating
Hotel dining area with garden view

Hotel accessibility information

Room accessibility

Bedroom

Access: Step-free

Door operation: Card key + push door

Bed height: 75 cm

Free space on side of bed: 80 cm

Bathroom

Access: Step-free

Turning space: 120 cm

Toilet grab bars: Yes

Shower type: Roll-in shower with no threshold

See all accessible bedrooms information >

Building access

Access: Step-free

Handrails: No

Door operation: Automatic door

Breakfast area

Access: Step-free

Clear of obstacles: Yes

Type of tables: Dining height table (71 - 76 cm)

Swimming pool

Pool area access: Same level entrance (no steps), Fixed ramp

Pool entrance: High steps, Zero entry access with gentle slope

Pool area: Step-free

Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry.

The accessible guest rooms are both colorful and comfortable with their ...
Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry.

The accessible guest rooms are both colorful and comfortable with their various accessibility features. They are designed to fit their tropical environment with tile floors, a work desk, lounge area, and ensuite with accessibility features toilet, ensuring your stay is convenient and luxurious.

Start your morning off with a complimentary breakfast that you can enjoy as you admire the beach views. You can also dine on buffet-style lunches and dinners that feature dishes of Mexican and international origins. If you’re looking to satisfy your sweet tooth, the various bars and ice cream parlor are always serving up delicious drinks and tasty treats.

From the hotel’s shoreside location, the possibilities are endless. Venture less than 4 km (2.5 miles) to visit Playa del Carmen Maritime Terminal, the disabled-friendly beach, or the Quinta Alegria Shopping Mall. You can also stay close by and enjoy the hotel’s swimming pool and exquisite natural ecosystems.

Request to book

    Accessible rooms

    Accessible room

    Accessible room

    1 queen bed - 2 guests - Ensuite bathroom

    Accessibility features

    • Type of assistance available

      Push / carry wheelchair

      Carry bags / belongings

      Transfers (ex: transfer the guest from the wheelchair to a taxi)

    • Service dogs allowed

      No

    • Wheelchair available

      Yes

    Amenities

    Free wifi access

    Free parking

    Free swimming pool

    Beachfront

    Restaurant onsite

    Bar onsite

    Keeping you safe during COVID-19

    • Cleaning measures

      Enhanced cleaning protocol

    • Safety measures

      Local authorities safety protocols followed by all staff members

    • Social distancing measures

      Social distancing measures in place

    Location

    Iberostar Quetzal, Lote Hotelero Nº2, Paseo Xaman - Ha, Playacar, Playa del Carmen, Quintana Roo, Mexico

    What's around

    What's nearby

    Playacar Beach

    200 m

    Playa del Carmen Beach, white sand Swimming, Food and drink, Water sports

    2.7 km

    Playa del Carmen Maritime Terminal

    2.7 km

    Disabled-friendly beach

    2.8 km

    Quinta Alegria Shopping Mall

    3.8 km

    Kool Beach Club

    4.2 km

    Rio Secreto

    5.5 km

    Church of Guadalupe

    5.7 km

    Isla Pasion Weddings

    17.9 km

    Public Transit

    ADO International Bus Station

    2.9 km

    Closest Airports

    Cozumel International Airport (CZM)

    19.7 km

    Cancún International Airport (CUN)

    53.6 km

    Important information

    • Check-in: from 03:00 PM

    • Check-out: until 12:00 PM

    • Spoken language(s): German, English, Spanish, French, Italian, Portuguese

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    • A valid credit/debit card and photo ID is required at check-in.

    Policies

    Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.

    FAQs