Andaz Mayakoba(5-star resort)

Chetumal-Puerto Juarez km. 298, Solidaridad, 77710 Playa del Carmen, Q. Roo
A guest room
The entrance to the resort
The lobby

Hotel accessibility information

Room accessibility

Bedroom

Access: Step-free

Door operation: Card key + push door

Bed height: 60 cm

Free space on side of bed: 300 cm

Bathroom

Access: Step-free

Turning space: More than 152 cm

Toilet grab bars: No

Shower type: Shower with a threshold more than 1.3 cm

See all accessible bedrooms information >

Building access

Access: Step-free

Door width: 300 cm

Door operation: Automatic door

Cocina Milagro restaurant

Access: Step-free

Type of tables: Dining height table (71 - 76 cm)

Space between tables: More than 91 cm

Swimming pool

Pool area access: Same level entrance (no steps)

Pool entrance: Low steps

Pool area: Step-free

Andaz Mayakoba Resort is located in a gated complex on the Mexican Caribbean on the Playa del Carmen. Guests at this resort can luxuriate in the 2 outdoor pools and relax in the private beach area. The resort also offers other upscale amenities including a spa with a sauna and 6 treatment rooms, 5 restaurants and access to a golf and tennis club. Free WiFi is available throughout the resort.

All air-conditioned rooms offer views of the sea, t...
Andaz Mayakoba Resort is located in a gated complex on the Mexican Caribbean on the Playa del Carmen. Guests at this resort can luxuriate in the 2 outdoor pools and relax in the private beach area. The resort also offers other upscale amenities including a spa with a sauna and 6 treatment rooms, 5 restaurants and access to a golf and tennis club. Free WiFi is available throughout the resort.

All air-conditioned rooms offer views of the sea, the lagoon or the golf course. Each room has a cable TV and an ensuite bathroom. The accessible rooms have step-free access and a bathroom with a roll-in shower with a shower seat with grab bars. Bathrobes and slippers are provided, as are free toiletries.

Andaz Mayakoba Resort boasts many dining options to suit all guests. There is a breakfast buffet by the poolside and the Tinta del Pulpo restaurant serves Mexican and international cuisine. VB serves juices, smoothies and vegan dishes, and the Sotavento restaurant serves light Mexican cuisine in a casual atmosphere. The sophisticated Casa Amate restaurant has been named one of the 120 top restaurants in Mexico and specializes in Latin American food. Alternatively, guests can also order room service, with a range of dishes available 24 hours a day.

Other amenities available at this accessible property include a water sports center, a gym and a concierge service. The nearest airport is Cancun International Airport which is 50 km (31 miles) away.

Request to book

    Accessible rooms

    ADA room

    ADA room

    1 king bed - 2 guests - Ensuite bathroom

    Beach area king fiesta floor

    Beach area king fiesta floor

    1 king bed - 2 guests - Private bathroom

    Accessibility features

    • Type of assistance available

      Push / carry wheelchair

      Carry bags / belongings

    • Service dogs allowed

      Yes

    • Hearing disability guidance

      Captioning / subtitles

    • Visual disability guidance

      Large Print

      Tactile materials

    • Wheelchair available

      Yes

    Amenities

    Free wifi access

    Free parking

    Free swimming pool

    Beachfront

    Restaurant onsite

    Bar onsite

    Keeping you safe during COVID-19

    • Cleaning measures

      Enhanced cleaning protocol

    • Safety measures

      Local authorities safety protocols followed by all staff members

    • Social distancing measures

      Social distancing measures in place

    Location

    Chetumal-Puerto Juarez km. 298, Solidaridad, 77710 Playa del Carmen, Q. Roo

    What's around

    What's nearby

    Caribbean Sea

    0 km

    Mayakoba Beach

    0.05 km

    Playa del Carmen Beach

    1 km

    Ocean Maya Royale - Adults Only Beach

    1.5 km

    Casa Vela Beach

    2.2 km

    Church of Guadalupe

    6.1 km

    Playa Virgen

    7 km

    Playa del Carmen Maritime Terminal

    9 km

    Rio Secreto

    16.6 km

    Public Transit

    ADO International Bus Station

    8.9 km

    Closest Airports

    Cozumel International Airport CZM

    21.4 km

    Cancún International Airport CUN

    42.3 km

    Important information

    • Check-in: from 03:00 PM.

    • Check-out: until 12:00 PM.

    • Spoken language(s): English, Spanish, French, Russian.

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    Policies

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    FAQs