Sun Palace(5-star resort)

Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancun, Mexico
A guest room
The entrance to Sun Palace Cancun resort
The resort entrance
The entrance ramp
The ramp to the entrance

Hotel accessibility information

Room accessibility

Bedroom

Access: Step-free

Door width: 80 cm

Door operation: Card key + push door

Bed height: 70 cm

Bathroom

Access: Step-free

Turning space: More than 152 cm

Toilet grab bars: Yes

Shower type: Roll-in shower

See all accessible bedrooms information >

Building access

Access: Step-free

Type of entrance: Ramp

Handrails: No

La Tratto restaurant

Restaurant entrance: Elevator / lift, fixed ramp, stairlift

Clear of obstacles: Yes

Type of tables: Dining table height (71 - 76 cm)

Swimming pool

Pool area access: Fixed ramp, stairlift

Pool entrance: High steps, low steps, handrails

Pool area flooring: Smooth (tile, ceramic, hardwood or similar)

Sun Palace is a sophisticated and luxurious resort situated on the tip of the Mexican Caribbean in Cancun, with incredible ocean views, a spa, 3 heated infinity pools, a fitness center and onsite activities and entertainment. This couples-only retreat also provides free WiFi and all-inclusive dining and drinking.

Each air-conditioned room has a minibar, a complimentary bottle of wine, a coffee machine, a Smart TV, a turndown service and a whi...
Sun Palace is a sophisticated and luxurious resort situated on the tip of the Mexican Caribbean in Cancun, with incredible ocean views, a spa, 3 heated infinity pools, a fitness center and onsite activities and entertainment. This couples-only retreat also provides free WiFi and all-inclusive dining and drinking.

Each air-conditioned room has a minibar, a complimentary bottle of wine, a coffee machine, a Smart TV, a turndown service and a whirlpool bath. Accessible rooms have a roll-in shower with a shower seat and grab bars, as well as grab bars on the toilet and visual notifications on the door and smoke detector.

There are 4 restaurants and 3 bars for the guests at Sun Palace to enjoy. Three of the restaurants are a la carte and serve Pan-Asian, Latin-American and Italian cuisine and the fourth restaurant is a buffet restaurant at breakfast and lunch with international cuisine and serves a la carte Mexican food in the evenings.

Sun Palace organizes a range of activities for guests, including excursions to Mayan ruins or to swim with dolphins, and guests can also try extreme sports. The nearest airport is Cancun International, which is 12 km (7.5 miles) away.

Request to book

    Accessible rooms

    Junior suite

    Junior suite

    1 queen bed - 2 guests - Ensuite bathroom

    Accessible Room

    Accessible Room

    2 single beds - 2 guests - Ensuite bathroom

    Accessibility features

    • Type of assistance available

      Push / carry wheelchair

      Carry bags / belongings

      Transfers (ex: transfer the guest from the wheelchair to a taxi)

    • Service dogs allowed

      Yes

    • Hearing disability guidance

      Captioning / subtitles

      Visual notifications (written texts, light notifications)

    • Visual disability guidance

      Large Print

      Tactile materials

    • Wheelchair available

      Yes

    Amenities

    Free wifi access

    Free parking

    Free swimming pool

    Beachfront

    Restaurant onsite

    Bar onsite

    Keeping you safe during COVID-19

    • Cleaning measures

      Enhanced cleaning protocol

    • Safety measures

      Local authorities safety protocols followed by all staff members

    • Social distancing measures

      Social distancing measures in place

    Location

    Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancun, Mexico

    What's around

    What's nearby

    Playa Punta Nizuc

    0.3 km

    El Rey mayan ruins

    1.9 km

    Mayan Museum

    3.5 km

    Wet 'n Wild Cancun

    4 km

    Backstage Theatre

    6.4 km

    Backstage Theatre

    6.4 km

    Luxury Avenue

    6.6 km

    Universidad Anahuac Cancun

    6.6 km

    Moon Palace

    8.4 km

    The City Nightclub

    10.6 km

    Top attractions

    Coco Bongo

    10.7 km

    Cancun Bullfight ring

    12.5 km

    Andres Quintana Roo Stadium

    13.2 km

    Beto Avila Stadium

    13.3 km

    Cancun Government Palace

    13.8 km

    Cristo Rey Church

    13.9 km

    Cancun Underwater Museum

    19.2 km

    Public Transit

    Cancun Bus Station

    14.1 km

    Closest Airports

    Cancun International Airport CUN

    9.7 km

    Cozumel International Airport

    61.2 km

    Important information

    • Check-in: from 03:00 PM.

    • Check-out: until 12:00 PM.

    • Spoken language(s): English, Spanish.

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    • Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Policies

    Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.

    FAQs