Moon Palace Cancun(5-star hotel)

Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico
Superior Deluxe room
Hotel entrance with ramp
Hotel lobby and check-in area
Entrance with wheelchair access
Dining area with a view

Hotel accessibility information

Room accessibility

Bedroom

Access: Step-free

Door operation: Card key + push door

Bed height: 90 cm

Free space on side of bed: 198 cm

Bathroom

Access: Step-free

Turning space: More than 152 cm

Toilet grab bars: Yes

Shower type: Roll-in shower with a threshold less than 1.3 cm

See all accessible bedrooms information >

Building access

Access: Step-free

Door width: 215 cm

Door operation: Automatic door

Breakfast area

Access: Step-free

Clear of obstacles: Yes

Type of tables: Dining height table (71 - 76 cm)

Swimming pool

Pool area access: Standard steps (more than 10 cm), Fixed ramp

Pool entrance: Zero entry access with gentle slope, High steps, Handrails

Pool area: Step-free

The Moon Palace Cancun sits only steps from the beach. At this stunning 5-star all-inclusive hotel, you can dive into an accessible pool that features a wave simulator, experience outstanding beauty treatments, and spend the night dancing or viewing exclusive on-site entertainment.

The hotel offers its guests opulent accessible rooms with stunning ocean views. These rooms are fitted with a romantic in-room spa bathtub, door viewers at a lower...
The Moon Palace Cancun sits only steps from the beach. At this stunning 5-star all-inclusive hotel, you can dive into an accessible pool that features a wave simulator, experience outstanding beauty treatments, and spend the night dancing or viewing exclusive on-site entertainment.

The hotel offers its guests opulent accessible rooms with stunning ocean views. These rooms are fitted with a romantic in-room spa bathtub, door viewers at a lowered height, and fully accessible ensuites.

Your stay includes foods from all corners of the world. Start your morning with a complimentary breakfast buffet that offers various freshly baked pastries, exotic fruits, and omelets. You can also dine on a la carte menus of East Asian, Indian, Italian, and Mexican inspired cuisine or enjoy drinks at the hotel's bars.

The hotel is idyllically located steps away from the beach and major cultural attractions. The Moon Palace is less than a 10-minute stroll away. The hotel is within 11 km (7 miles) from El Rey Mayan ruins and Mayan Museum.

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    Accessible rooms

    Superior Deluxe - Garden View (Accessible) Double bed

    Superior Deluxe - Garden View (Accessible) Double bed

    2 double beds - 4 guests - Ensuite bathroom

    Superior Deluxe - Garden View (Accessible) King Size Bed

    Superior Deluxe - Garden View (Accessible) King Size Bed

    1 king bed - 4 guests - Ensuite bathroom

    Accessibility features

    • Type of assistance available

      Push / carry wheelchair

      Carry bags / belongings

      Transfers (ex: transfer the guest from the wheelchair to a taxi)

      Assistive guidance for visual or hearing disabilities when requested

    • Service dogs allowed

      Yes

    • Wheelchair available

      Yes

    Amenities

    Free wifi access

    Free parking

    Free swimming pool

    Beachfront

    Restaurant onsite

    Bar onsite

    Keeping you safe during COVID-19

    • Cleaning measures

      Enhanced cleaning protocol

    • Safety measures

      Local authorities safety protocols followed by all staff members

    • Social distancing measures

      Social distancing measures in place

    Location

    Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico

    What's around

    What's nearby

    Moon Palace

    0.7 km

    Coral White sand Swimming

    4.1 km

    Wet 'n Wild Cancun

    4.2 km

    Playa Punta Nizuc, White sand Swimming, Water sports

    6 km

    Playa Petempich

    7 km

    Universidad Anahuac Cancun

    7.9 km

    Playa Punta Caracol

    9 km

    Playa Delfines, White sand Swimming, Surfing

    9 km

    El Rey mayan ruins

    9.5 km

    Mayan Museum

    11 km

    Backstage Theatre

    13.9 km

    Luxury Avenue

    14.2 km

    Kukulcan Plaza

    14.2 km

    La Isla Shopping Mall

    15.2 km

    Tecnologic Stadium

    16.6 km

    Top attractions

    Coco Bongo

    18.3 km

    Beto Avila Stadium

    18.3 km

    Cancun Government Palace

    19.3 km

    Cristo Rey Church

    19.4 km

    Public Transit

    Cancun Bus Station

    19.6 km

    Closest Airports

    Cancún International Airport (CUN)

    7.6 km

    Cozumel International Airport (CZM)

    54.1 km

    Important information

    • Check-in: from 03:00 PM

    • Check-out: until 12:00 PM

    • Spoken language(s): English, Spanish, French, Portuguese, Russian

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    • A valid credit/debit card and photo ID is required at check-in.

    Policies

    Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.

    FAQs