Hotel accessibility information
Door operation: Card key + push door
Bed height: 75 cm
Free space on side of bed: 80 cm
Turning space: 120 cm
Toilet grab bars: Yes
Shower type: Roll-in shower with no threshold
Door operation: Automatic door
Clear of obstacles: Yes
Type of tables: Dining height table (71 - 76 cm)
Pool area access: Same level entrance (no steps), Fixed ramp
Pool entrance: High steps, Zero entry access with gentle slope
Pool area: Step-free
Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry.
The accessible guest rooms are both colorful and comfortable with their ...Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry.
The accessible guest rooms are both colorful and comfortable with their various accessibility features. They are designed to fit their tropical environment with tile floors, a work desk, lounge area, and ensuite with accessibility features toilet, ensuring your stay is convenient and luxurious.
Start your morning off with a complimentary breakfast that you can enjoy as you admire the beach views. You can also dine on buffet-style lunches and dinners that feature dishes of Mexican and international origins. If you’re looking to satisfy your sweet tooth, the various bars and ice cream parlor are always serving up delicious drinks and tasty treats.
From the hotel’s shoreside location, the possibilities are endless. Venture less than 4 km (2.5 miles) to visit Playa del Carmen Maritime Terminal, the disabled-friendly beach, or the Quinta Alegria Shopping Mall. You can also stay close by and enjoy the hotel’s swimming pool and exquisite natural ecosystems.
Request to book
1 queen bed - 2 guests - Ensuite bathroom
Type of assistance available
Push / carry wheelchair
Carry bags / belongings
Transfers (ex: transfer the guest from the wheelchair to a taxi)
Service dogs allowed
Free wifi access
Free swimming pool
Keeping you safe during COVID-19
Enhanced cleaning protocol
Local authorities safety protocols followed by all staff members
Social distancing measures
Social distancing measures in place
Iberostar Quetzal, Lote Hotelero Nº2, Paseo Xaman - Ha, Playacar, Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen Beach, white sand Swimming, Food and drink, Water sports
Playa del Carmen Maritime Terminal
Quinta Alegria Shopping Mall
Kool Beach Club
Church of Guadalupe
Isla Pasion Weddings
ADO International Bus Station
Cozumel International Airport (CZM)
Cancún International Airport (CUN)
Check-in: from 03:00 PM
Check-out: until 12:00 PM
Spoken language(s): German, English, Spanish, French, Italian, Portuguese
The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.
You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.
A valid credit/debit card and photo ID is required at check-in.
Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.