Hotel accessibility information
Door operation: Card key + push door
Bed height: 68 cm
Free space on side of bed: 300 cm
Turning space: 80 cm
Toilet grab bars: No
Shower type: Roll-in shower with no threshold, bathtub
Steps to enter : 6
Height of steps: 18 cm
Clear of obstacles: Yes
Type of tables: Dining height table (71 - 76 cm)
Pool area access: Fixed ramp
Pool entrance: Low steps, handrails
Pool area: Step-free
Situated on the beachfront overlooking the Caribbean, the Grand Velas Riviera Maya is a luxury resort with accessible accommodation and amenities that include a 5* star spa, an infinity pool, a private beach with white sand, numerous restaurants, numerous bars and sublime sunset views. Free WiFi is available at the resort.
The rooms and suites at Grand Velas Riviera Maya include high-end amenities and some have private plunge pools and ocean ...Situated on the beachfront overlooking the Caribbean, the Grand Velas Riviera Maya is a luxury resort with accessible accommodation and amenities that include a 5* star spa, an infinity pool, a private beach with white sand, numerous restaurants, numerous bars and sublime sunset views. Free WiFi is available at the resort.
The rooms and suites at Grand Velas Riviera Maya include high-end amenities and some have private plunge pools and ocean views. Accessible rooms have a roll-in shower with a shower seat and step-free access. All rooms include a flat-screen TV.
The resort boasts a range of dining options to suit all tastes. The Piaf restaurant offers French cuisine with fine wines, and Frida reinvents classic Mexican dishes with a unique twist. The Azul restaurant is family-friendly and open for breakfast, lunch and dinner, serving food in a casual atmosphere. The Bistro restaurant is open to adults only and serves French food, and the Chaka restaurant serves healthy fusion dishes in a jungle-themed decor. Other onsite restaurants include a pan-Asian restaurant, an Italian restaurant and a Mexican restaurant with creative handcrafted dishes.
The resort is only minutes from Playa del Carmen’s Fifth Avenue, which offers many options for shopping, dining and entertainment. Other activities in the surrounding area include exploring Mayan ruins, many kinds of water sports and activities to get in touch with nature such as swimming with dolphins. The nearest airport is Cancun International Airport, 50 km (31 miles) away.
Request to book
No extra fees
1 king bed - 2 guests - Private bathroom
1 king bed - 2 guests - Ensuite bathroom
Type of assistance available
Push / carry wheelchair
Carry bags / belongings
Transfers (ex: transfer the guest from the wheelchair to a taxi)
Assistive guidance for visual or hearing disabilities when requested
Service dogs allowed
Hearing disability guidance
Visual disability guidance
Free wifi access
Free swimming pool
Keeping you safe during COVID-19
Enhanced cleaning protocol
Local authorities safety protocols followed by all staff members
Social distancing measures
Social distancing measures in place
City and Country of residence
Carretera Cancun Tulum Km 62, Playa Del Carmen, Quintana Roo 77710
Playa del Carmen Beach
Ocean Maya Royale - Adults Only Beach
Casa Vela Beach
Church of Guadalupe
Playa del Carmen Maritime Terminal
ADO International Bus Station
Cozumel International Airport CZM
Cancún International Airport CUN
Check-in: from 03:00 PM.
Check-out: until 12:00 PM.
Spoken language(s): English, Spanish.
The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.
You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.
A valid credit/debit card and photo ID is required at check-in.
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