Hotel accessibility information
Door operation: Card key + automatic door
Bed height: 67 cm
Free space on side of bed: 100 cm
Turning space: More than 152 cm
Toilet grab bars: No
Shower type: Shower with a threshold more than 1.3 cm, bathtub
Steps to enter : 1
Height of steps: 5 cm
La Dalia restaurant
Restaurant at ground level: Yes
Type of tables: Dining height table (71 - 76 cm)
Type of floor: Smooth (tile, ceramic, hardwood or similar)
Pool area access: Standard steps (more than 10 cm)
Pool entrance: High steps
Steps in pool area: 7
Set on the seafront with a half-mile stretch of white sand in a luxurious 121 hectare (300 acre) estate, the Grand Palladium White Sand Resort & Spa is a family-friendly hotel with 6 swimming pools, restaurants serving cuisines from around the world, a relaxing spa area with hot tubs, massages and saunas and a varied entertainment program with events to suit the whole family.
All accommodation at the Grand Palladium White Sand Resort & Spa is...Set on the seafront with a half-mile stretch of white sand in a luxurious 121 hectare (300 acre) estate, the Grand Palladium White Sand Resort & Spa is a family-friendly hotel with 6 swimming pools, restaurants serving cuisines from around the world, a relaxing spa area with hot tubs, massages and saunas and a varied entertainment program with events to suit the whole family.
All accommodation at the Grand Palladium White Sand Resort & Spa is air-conditioned and has a private balcony or terrace, a minibar, a safe, a flat-screen TV and free WiFi access. The accessible accommodation units have an ensuite bathroom with step-free access, a roll-in shower with grab bars and a shower seat and a toilet with fixed bar bars. Certain accommodation units also feature a stunning sea view.
Grand Palladium White Sand Resort & Spa has a wide array of restaurants from casual snack cafes to healthy eating to fine dining, and guests with dietary requirements are easily catered for onsite. There are à la carte restaurants serving different kinds of cuisine, including authentic Mexican, American, Japanese, Italian, Spanish and Brazilian dishes, in addition to buffet restaurants and an open-air fish restaurant on the beach.
Guests can participate in the onsite sport activities or relax on the beach and unwind in the spa. Kids’ clubs for children of different ages are organized onsite to keep little ones entertained. Playa del Carmen is only a 30-minute drive away and the charming coastal village of Akumal is a 12-minute drive away. The nearest airport is Cancun International Airport, 87 km (54 miles) away.
Request to book
No extra fees
1 king bed - 2 guests - Ensuite bathroom
1 king bed - 2 guests - Ensuite bathroom
Regular junior suite
1 king + 1 double beds - 3 guests - Ensuite bathroom
Type of assistance available
Push / carry wheelchair
Carry bags / belongings
Transfers (ex: transfer the guest from the wheelchair to a taxi)
Service dogs allowed
Hearing disability guidance
Visual disability guidance
Free swimming pool
Free fitness center
Keeping you safe during COVID-19
Enhanced cleaning protocol
Local authorities safety protocols followed by all staff members
Social distancing measures
Social distancing measures in place
City and Country of residence
Km, 256 Carretera Chetumal 100, 77710, Av Benito Juárez
Xpu Ha Beach
Half Moon Bay Beach
Playa Barceló Maya
Cenote Dos Ojos
Cozumel International Airport CZM
Cancún International Airport CUN
Check-in: from 03:00 PM.
Check-out: until 12:00 PM.
Spoken language(s): English, Spanish.
The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.
You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.
A valid credit/debit card and photo ID is required at check-in.
Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.