Hotel accessibility information
Door operation: Card key + push door
Bed height: 60 cm
Free space on side of bed: 300 cm
Turning space: More than 152 cm
Toilet grab bars: No
Shower type: Shower with a threshold more than 1.3 cm
Door width: 300 cm
Door operation: Automatic door
Cocina Milagro restaurant
Type of tables: Dining height table (71 - 76 cm)
Space between tables: More than 91 cm
Pool area access: Same level entrance (no steps)
Pool entrance: Low steps
Pool area: Step-free
Andaz Mayakoba Resort is located in a gated complex on the Mexican Caribbean on the Playa del Carmen. Guests at this resort can luxuriate in the 2 outdoor pools and relax in the private beach area. The resort also offers other upscale amenities including a spa with a sauna and 6 treatment rooms, 5 restaurants and access to a golf and tennis club. Free WiFi is available throughout the resort.
All air-conditioned rooms offer views of the sea, t...Andaz Mayakoba Resort is located in a gated complex on the Mexican Caribbean on the Playa del Carmen. Guests at this resort can luxuriate in the 2 outdoor pools and relax in the private beach area. The resort also offers other upscale amenities including a spa with a sauna and 6 treatment rooms, 5 restaurants and access to a golf and tennis club. Free WiFi is available throughout the resort.
All air-conditioned rooms offer views of the sea, the lagoon or the golf course. Each room has a cable TV and an ensuite bathroom. The accessible rooms have step-free access and a bathroom with a roll-in shower with a shower seat with grab bars. Bathrobes and slippers are provided, as are free toiletries.
Andaz Mayakoba Resort boasts many dining options to suit all guests. There is a breakfast buffet by the poolside and the Tinta del Pulpo restaurant serves Mexican and international cuisine. VB serves juices, smoothies and vegan dishes, and the Sotavento restaurant serves light Mexican cuisine in a casual atmosphere. The sophisticated Casa Amate restaurant has been named one of the 120 top restaurants in Mexico and specializes in Latin American food. Alternatively, guests can also order room service, with a range of dishes available 24 hours a day.
Other amenities available at this accessible property include a water sports center, a gym and a concierge service. The nearest airport is Cancun International Airport which is 50 km (31 miles) away.
Request to book
Beach area king fiesta floor
1 king bed - 2 guests - Private bathroom
1 king bed - 2 guests - Ensuite bathroom
Type of assistance available
Push / carry wheelchair
Carry bags / belongings
Service dogs allowed
Hearing disability guidance
Captioning / subtitles
Visual disability guidance
Free wifi access
Free swimming pool
Keeping you safe during COVID-19
Enhanced cleaning protocol
Local authorities safety protocols followed by all staff members
Social distancing measures
Social distancing measures in place
City and Country of residence
Chetumal-Puerto Juarez km. 298, Solidaridad, 77710 Playa del Carmen, Q. Roo
Playa del Carmen Beach
Ocean Maya Royale - Adults Only Beach
Casa Vela Beach
Church of Guadalupe
Playa del Carmen Maritime Terminal
ADO International Bus Station
Cozumel International Airport CZM
Cancún International Airport CUN
Check-in: from 03:00 PM.
Check-out: until 12:00 PM.
Spoken language(s): English, Spanish, French, Russian.
The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.
You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.
Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.