Hotel accessibility information
Door operation: Card key + push door
Bed height: 90 cm
Free space on side of bed: 198 cm
Turning space: More than 152 cm
Toilet grab bars: Yes
Shower type: Roll-in shower with a threshold less than 1.3 cm
Door width: 215 cm
Door operation: Automatic door
Clear of obstacles: Yes
Type of tables: Dining height table (71 - 76 cm)
Pool area access: Standard steps (more than 10 cm), Fixed ramp
Pool entrance: Zero entry access with gentle slope, High steps, Handrails
Pool area: Step-free
The Moon Palace Cancun sits only steps from the beach. At this stunning 5-star all-inclusive hotel, you can dive into an accessible pool that features a wave simulator, experience outstanding beauty treatments, and spend the night dancing or viewing exclusive on-site entertainment.
The hotel offers its guests opulent accessible rooms with stunning ocean views. These rooms are fitted with a romantic in-room spa bathtub, door viewers at a lower...The Moon Palace Cancun sits only steps from the beach. At this stunning 5-star all-inclusive hotel, you can dive into an accessible pool that features a wave simulator, experience outstanding beauty treatments, and spend the night dancing or viewing exclusive on-site entertainment.
The hotel offers its guests opulent accessible rooms with stunning ocean views. These rooms are fitted with a romantic in-room spa bathtub, door viewers at a lowered height, and fully accessible ensuites.
Your stay includes foods from all corners of the world. Start your morning with a complimentary breakfast buffet that offers various freshly baked pastries, exotic fruits, and omelets. You can also dine on a la carte menus of East Asian, Indian, Italian, and Mexican inspired cuisine or enjoy drinks at the hotel's bars.
The hotel is idyllically located steps away from the beach and major cultural attractions. The Moon Palace is less than a 10-minute stroll away. The hotel is within 11 km (7 miles) from El Rey Mayan ruins and Mayan Museum.
Request to book
Superior Deluxe - Garden View (Accessible) Double bed
2 double beds - 4 guests - Ensuite bathroom
Superior Deluxe - Garden View (Accessible) King Size Bed
1 king bed - 4 guests - Ensuite bathroom
Type of assistance available
Push / carry wheelchair
Carry bags / belongings
Transfers (ex: transfer the guest from the wheelchair to a taxi)
Assistive guidance for visual or hearing disabilities when requested
Service dogs allowed
Free wifi access
Free swimming pool
Keeping you safe during COVID-19
Enhanced cleaning protocol
Local authorities safety protocols followed by all staff members
Social distancing measures
Social distancing measures in place
Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico
Coral White sand Swimming
Wet 'n Wild Cancun
Playa Punta Nizuc, White sand Swimming, Water sports
Universidad Anahuac Cancun
Playa Punta Caracol
Playa Delfines, White sand Swimming, Surfing
El Rey mayan ruins
La Isla Shopping Mall
Beto Avila Stadium
Cancun Government Palace
Cristo Rey Church
Cancun Bus Station
Cancún International Airport (CUN)
Cozumel International Airport (CZM)
Check-in: from 03:00 PM
Check-out: until 12:00 PM
Spoken language(s): English, Spanish, French, Portuguese, Russian
The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.
You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.
A valid credit/debit card and photo ID is required at check-in.
Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.